Refund and Returns Policy

Refund & Returns Policy

Last updated: 2026

Thank you for shopping at Loma Mar Store. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

  1. Returns Eligibility

You may return an item if:

The item is unused, unworn, and in its original condition

The item is in its original packaging

The return request is made within 14 days of delivery

Proof of purchase is provided

The following items are non‑returnable:

Clearance or sale items

Gift cards

Personal care or hygiene items (if applicable)

Items damaged due to misuse or normal wear

  1. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number

Photos of the item and packaging

We will arrange a replacement or full refund at no additional cost.

  1. Return Process

To initiate a return:

  1. Email us at support@lomamarstore.store
  2. Include your order number and reason for return
  3. We will provide return instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service.

  1. Refunds

Once your return is received and inspected:

You will be notified of approval or rejection

Approved refunds will be processed within 5–10 business days

Refunds are issued to the original payment method

Shipping fees are non‑refundable.

  1. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at:

info@lomamarstore.store

support@lomamarstore.store

  1. Order Cancellations

Orders may be canceled within 12 hours of placement if they have not yet been shipped.

Once shipped, the order must follow the return process.

  1. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Refunded amounts will be issued via store credit or bank transfer

Customers must provide valid bank details for refunds

  1. Contact Us

If you have any questions about this policy, please contact us:

Email:

info@lomamarstore.store

support@lomamarstore.store

Address: 8150 Pescadero Creek Rd, Loma Mar, CA 94021, United States

This policy is subject to change without prior notice.